Refund policy

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REFUND/TRANSFER & RESCHEDULE POLICY 

Note: These Terms and Conditions (T&C's) do not apply to client portals. Please see your corporate training agreement for specific terms and conditions governing Refunds and Transfers.

E-Learning (Online Training)

Refund requests will only be approved under the following conditions: 

  • The Student has completed the lesser of:
    • One module or; 
    • 10% of the total course time

If you do not meet the above conditions, we cannot issue a refund. If a transfer is approved, you may choose from another online course in our catalog. Requests that do not meet these conditions will be denied. 

In-Person (Seminars and Virtual Training)

Compliance Solutions will issue a refund of tuition or transfer you to the next available training date (at your request) if we cancel the course due to insufficient enrollment. If you've placed an order for the wrong course, you must contact Customer Service  within 24-hours of placing your order to be eligible for a refund.  After 24-Hours, requests for refunds will not be approved.  You may be eligible to transfer to another course at NO FEE if you contact us 21-days prior to the course start date. If you are within 20-days of course start, the following reschedule fees will apply:

  • 6 - 2 days before the class start date: 50% of the retail enrolment fee (before discount).  
  • Within 48 hours of the class start date/time: 100% of the course fee (this includes "no-shows" late arrivals, or students not finishing the class).  

ILT/VILT TUITION AND CLASS CREDIT: CSOT does not issue refunds if a student decides to withdraw before a class. If a student withdraws and does not have a reschedule date, the remaining tuition (if applicable) may be used as credit for another CSOT class/date. Any remaining tuition (if applicable) may only be transferred to another class (online, virtual or seminar). 

Terms and Conditions Instructor-Led Classes (ILT/VILT):

  • Certificates of Completion will be released when full payment is received at our corporate office in Denver, CO. 

  • Overdue invoices will be assessed a late fee equal to 1.5% per month on the outstanding balance. 

  • Compliance Solutions does not assess state or local, taxes on training classes. If your jurisdiction imposes a sales/use tax, the purchaser is responsible for payment of any taxs due. 

  • Please allow 7-10 business days for all refunds. 

Need to Reschedule? Click here 

 

For more information call 
800-711-2706