Rescheduling, Transfers, and Guarantees
If you ordered the wrong online course title and have not yet started training, contact us at 1-800-711-2706 within 24-hours of placing your order and we will issue a full refund.
Online courses provide immediate access to content. As such they are not eligible for a refund of tuition. If you have started training OR need to attend a different TYPE of class (i.e. Online, Instructor-Led or Virtual Training) we still may be able to help ... Read more
We understand...things happen! If you can't attend your scheduled class date, you have options:
- If you contact us at least 15-calendar days before the start date... we can reschedule your class to a future date... AT NO CHARGE!
- If your request is AFTER this date (i.e. 15-days or less remaining before the class starts) we offer a (very reasonable) sliding fee schedule... Read more
For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests