Online Course Cancellation, Refund & Transfer Policy – Compliance Solutions

Course Cancellation, Reschedule and Transfer Policy


Course Cancellation, Reschedule and Transfer Policy

Compliance Solutions Training

Online training course orders are generally NOT eligible for refund. Online students cannot  transfer" to a Seminar course.

We MAY approve a refund/transfer request under specific conditions:

    You've registered (accidentally) for the wrong training course:
    If this happens, contact us IMMEDIATELY. You MUST notify us IN WRITING within 24-hours of placing the order to be eligible for a refund.

    Transfer to a DIFFERENT online course:

    If you have started a course or pass the 24-Hour cancellation period, you may transfer to a course of equal or lesser value provided you have 30-minutes or less of accumulated time.

    All other situations: Your tuition is NON-REFUNDABLE.

    Terms and Conditions:

    • Online training courses may NOT be transferred to another student.
    • Students have 90 days (3-months) to complete an online course.
    • Orders placed under a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation, or transfer. NO EXCEPTIONS.
    • Refunds are not issued for transfers to courses of equal or lesser value. 
    • If you transfer to a more expensive course, you must provide payment for the additional tuition at the time of transfer.

    Course Extension Policy:

    •   You may request a 1-month extension provided the request is made BEFORE the online course expires.
    • Students who have left the employ of a company, or students who FAIL their final exam (see below) are NOT eligible for credit, extension or refund of any kind, regardless of time spent in the course or time remaining.
    • All online courses require the student pass a final exam. Students must receive a passing grade to be issued a Certificate of Completion.

    Students are given 3 attempts to pass the final examination. If a student FAILS 3- times, they must re-enroll and pay tuition (this includes taking the class over from the beginning) to take the course  a second time. No credit or partial discount will be extended due to a failed exam.

    Seminar and Virtual Training Reschedule Policy

    We understand...things happen! If you can't attend your scheduled class date, you have options:

    • If you contact us at least 15-calendar days before the start date... we can reschedule your class to a future date... AT NO CHARGE!
    • If your request is AFTER this date (i.e. 15-days or less remaining before the class starts) we offer a (very reasonable) sliding fee schedule... Read more

    For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests